We know you’ll have questions about email Iists. We’ve included answers to many of the most frequently asked questions below. If you do not see the section that addresses your question, please feel free to contact us at the phone number listed at the top of this page for personalized service.
Does Dundee Internet rent or buy email lists?
No. You can only use our list hosting service with your own opt-in or permission based email list of subscribers.
Do I retain ownership of my list of subscribers once I upload it to Dundee Internet?
Optionally, as list owner, you can request to have your mailing list set up to allow other list subscribers to obtain the member listing. And, if list membership security is not a concern, you can also elect to make your member listing available to anyone.
Your subscriber list remains in your Dundee Internet SQL database account until you remove your list. We never rent, share, or sell your list of subscribers.
How do I import my email addresses to Dundee Internet?
You also have the option to add members using an email command sent to the server.
You may also arrange to import the data directly into the SQL server account using tools provided by SQL server. This method loads data most quickly; averaging speeds of 100,000 members per hour.
How many emails per month are you allowed to send?
Do we have to sign a contract for a certain length of service time, or can we mail on a non-contractual basis?
How do I make people want to join my list?
And remember to promote your list at trade shows, conferences, and purchases-any time you touch your customer, always invite them to join your list.
What is the pricing structure?
Dundee Internet has different payment plans to suit the needs of everyone. Package Comparison List for pricing and options.
Do you have nonprofit or personal use discounts?
Can I see who reads my email campaigns?
Does Lyris ListManger™ have an easy way to create surveys?
Survey responses are trackable and survey results easily analyzed. The survey form ListManager™ generates can be edited to match the look and feel of your email publication or website.
Glossary Terms for Lyris ListManager™ users
Want to know more?
Do you provide training regarding email tracking and list management?
Is it necessary to know how to create email in HTML (used to send email with hyperlinks, colors, special formatting and pictures) to create an email campaign?
Are there templates?
Does your system automatically send out emails in both html and text format so that it appears in the correct format dependant upon the reader's browser capabilities (e.g. if their browser can read html, it automatically displays in that format)? Or do I need to segregate my list between text only people and html people?
If I require my newsletter to mirror my website design and color, but the available templates don’t match what can I do?
Can we totally customize the 'welcome' and 'goodbye' message sent to subscribers and people who unsubscribe?
What is the subscription confirmation process?
The confirmation process starts (for example) when someone fills out a subscription form on your website. If you are using our Lyris ListManager’s™ confirmation process, an email is sent to the requesting email address. This email contains instructions for the prospective subscriber to follow to confirm that he/she wants to join your list and also validates that this is the correct email address to use for the mailings. The confirmation can be one of two processes: the user can click on a link provided in the email to confirm the subscription or they can reply to the email thus confirming the same. Once the confirmation is received by the ListManager™ server, either via the click or the return email, a “hello” message (a Welcome Letter) is sent to the subscriber.
If you use your own confirmation method, you can add your confirmed members to the list via the various methods we supply to upload list members. You must be able to supply us with confirmation data upon request.
Is it possible for the Newsletter administrator to subscribe and unsubscribe users using email based administration?
Is it possible not to send any feedback to the user after he has been subscribed or unsubscribed using the email based administration? If not, is it possible to customize every single word of the confirmation and other feedback emails?
Is it possible for the Newsletter administrator to change the user email and other options using email based administration?
How many email messages can I schedule in advance. For example, if I need to prepare 10 weeks worth of messages (10 separate messages), can I do them in advance and just indicate for each message the date and time to be sent?
Do you provide an API so that I can integrate it with my software?
Read what other people are saying about Dundee Internet
How does Dundee Internet make sure my emails get delivered?
We proactively validate new customer lists. We review new lists for common signs of problematic issues, i.e., indications of harvesting, etc. If a problem is discovered the entire list is rejected.
We require all subscribers to be opt-in. All new customers must have online resources for email list member sign up. Additionally all customers are required to have a working website and email.
We verify all DNS including checking the validity of the contact records, verify mail is RFC compliant, weed out bad addresses (for example immediately removes errors of type 550 (user unknown), we do not allow open relays and limit connections by IP address, avoiding overload with other mail servers.
How are rejected emails handled? When is an email address considered to be inactive?
Even if a mail server initially accepts the message and later determines that the user does not exist, we will be able to record that address as having bounced. In this situation, the receiving mail server will reply to the Lyris ListManager™ server with error mail. This error mail will go to the bounce email address and will contain the user’s unique member ID number, so ListManager™ will be able to track it back to the particular address unable to accept mail. This kind of bounce will not appear in delivery reports.
How fast is your email delivery?
What software do you use for this service and why?
We support all message types, including text, HTML, multipart MIME, and AOL formats, as well as international (double-byte) characters. You can personalize your messages with wizards, for inserting mail merge tags and conditional content. And it’s easy to archive and reuse previously sent content. You can target your most relevant customers with the segment builder, selecting by customer demographics, behavior, or any other fields in your database. You can use SQL queries to trigger automated messages when customer data changes.
Dundee Internet Services was Lyris™ Technologies first customer going back to January 1997 and ListManager v1.0. Because of our involvement with Lyris ListManager™ over the years we can legitimately claim to be the most experienced commercial ListManager operator on the planet…pre-dating even Lyris™ Technologies own list hosting business. We currently have, and have always had, the largest single installation of Lyris™ ListManager.
We have more experience running large lists on Lyris ListManager™ than anyone else…period.
I’ve heard that DKIM (DomainKeys Indentified Mail) improves email campaign performance. What is DKIM and will using it improve my results?
DKIM will improve email campaign performance by helping you build your online reputation and maintain trust with Internet Service Providers. DKIM authentication is a standard feature of Lyris ListManager™. DKIM benefits include email authentication advancements without engaging the support of your IT department.
What is A/B Split testing and do I need it?
you to analyze and estimate the results of an email campaign by emailing the right email message
at the right time to your audience – the message that will yield the highest results; i.e. opens and clickthroughs.
Use A/B testing to evaluate your marketing campaigns and to benefit from this analysis by discovering your readership responses base
on several factors including the best day to send your messages, the time of day and the best subject line wording.
Lyris ListManger™ with built in advanced A/B split testing capabilities offers an easy to use, wizard driven
interface that goes beyond other providers A/B splits as List Manager allows users to test up to ten different
versions of their message. Users can test different subject line, content, or offers to determine the most effective version of their message.
The features of Lyris ListManager™ A/B Split-Testing include:
–Randomly generated test segments
–Concurrent sending of test email
–Comparative reporting on a variety of such as subscribes, unsubscribes, opens, clickthroughs, and purchases
–Easy to use, wizard-driven functionality for creating and running your tests