Contact Us

Dundee Internet Services, Inc. is reachable by phone, fax, email and postal mail.

Dundee Email List Services Logo

Normal business hours for phone contact:

Monday – Friday EST: 10:00 am – 5:00 pm

Weekend Business hours for email support contact:

help@dundee.net

Email support: 24/7

Billing: billing@dundee.net
Sales: info@dundee.net
Technical Support: support@dundee.net
Abuse: abuse@dundee.net
Website questions: webmaster@dundee.net

Telephone and Text:

Sales: (734) 529-5331
Support: (734) 529-5331

Mailing Address:

Dundee Internet Services, Inc.
PO Box 102
Dundee MI 48131

 

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How Our Message Pricing Works

  1. Included Monthly Messages
    Each plan comes with a certain number of included messages at a standard size (up to 40K per email).
  2. Overage Rate
    After you’ve sent all your included messages, each additional 1,000 emails costs $0.90.
  3. What If an Email Is Larger Than 40K?
    • We measure every extra 1K of data beyond 40K as an extra fraction of a message.
    • Example: A 50K email counts as 1.25 messages (because 50K is 1.25 × 40K).
    • This prevents rounding up to a full extra 40K block when you only need 10K more.
  4. Covered by Your Monthly Fee
    • All administrative and automated list messages (welcome emails, unsubscribe confirmations, surveys, etc.)
    • Access to features like archives, refer-a-friend, click/open tracking, feedback loops, and more.