Support

Welcome to Dundee email list hosting support system

24/7 Support

You can do one of the following

We Do Not Offer Good Support We Offer GREAT Support

OUR SUPPORT IS THE BEST THERE IS.
  • We are dedicated to our customers, as we work to see the problem through to resolution

Better Customer Experience
With Dundee Email List Hosting Services

Our customers are:

  1. Appreciated
  2. Can always speak to a person who can provide them the answers they are looking for.
  3. Customers never experience rude or unhelpful employees.
  4. Customers are not passed around to multiple people.
  5. Customers are never put on hold for unreasonable lengths of time.

    And we don’t use annoying AIs or telephone trees.

How Our Message Pricing Works

  1. Included Monthly Messages
    Each plan comes with a certain number of included messages at a standard size (up to 40K per email).
  2. Overage Rate
    After you’ve sent all your included messages, each additional 1,000 emails costs $0.90.
  3. What If an Email Is Larger Than 40K?
    • We measure every extra 1K of data beyond 40K as an extra fraction of a message.
    • Example: A 50K email counts as 1.25 messages (because 50K is 1.25 × 40K).
    • This prevents rounding up to a full extra 40K block when you only need 10K more.
  4. Covered by Your Monthly Fee
    • All administrative and automated list messages (welcome emails, unsubscribe confirmations, surveys, etc.)
    • Access to features like archives, refer-a-friend, click/open tracking, feedback loops, and more.